Returns & Exchanges

At POURVIBE, we want you to enjoy every order! If there’s ever an issue, like a wrong print or a manufacturing defect, just let us know within 7 days and we’ll make it right with a free exchange or full refund.

Since each product is made-to-order, it’s truly one-of-a-kind! Because of this special process, we can’t offer refunds for things like the wrong size, color, or a change of mind, but we’re happy to offer a one-time discount on a replacement.

To ensure your order is perfect from the start, please double-check sizes, colors, and details before purchasing. If you’re unsure, reach out to us with any questions, we’re always happy to help.

If your item arrives damaged or with a manufacturing error, no worries! We’ll gladly offer a free exchange or full refund. Simply contact us within 7 days of delivery via the “CONTACT” form, and include a clear photo or video of the issue so we can resolve it quickly.

Every order matters to us. We’re here to ensure you receive what you want, and we truly appreciate your support of our made-to-order process.

Cancellations & Order Modifications

Order cancellations and or modifications must be submitted in writing within 1 hour of order placement. After that time has elapsed, you may be eligible for a refund, exchange, or store credit. Please refer to those policies for more details.